London,16 th January 2024; 
” Better connection, every day, for every single consumer.”
The goal is constantly to supply the greatest quality of interaction and service to consumers and the very best staff member experience for 3 UK groups.
At peak seasons and sales groups still require quality training assistance to enhance abilities and enhance self-confidence, however time far from the front-line to take part in training is not constantly practicable or preferable.
3 UK has actually discovered a service by dealing with Attensi on game-based training simulations that can be played simply put bursts whenever it is hassle-free for the specific employee, on mobile phones.
Senior Citizen Digital and Knowing Supervisor, Gordon Weston
” The crucial thing is it has to do with the engagement and for a long time we have actually been searching for some method of gamifying our knowing. When I initially saw Attensi … I understood it was going to be great.” “For most of our consumers, the only individuals they ever see are those that remain in the shops so those front of home personnel getting it best and truly engaging with consumers and truly getting the best messages throughout is extremely crucial.”
The effect information has actually been remarkable:
- 924 users played
- 40 minutes of playtime per user
- Approximately 6 repeatings per module
- Closing 81% of recognized understanding space
Nikki Headscarf, Senior Citizen Individuals Advancement Supervisor
” Attensi modifications the method individuals think of knowing. They wish to do it due to the fact that it does not feel uninteresting. It does not seem like school. It’s not the conventional technique.”
” To have finding out that they can simply take out of their back pocket, on their handset, they can do 2 minute video games– it was extraordinary.”
Evelyn Johnston Head of Area Midlands UK
” You enter into the app. You can find out instantly. It’s done at your own speed, conserves time– it’s more effective. It’s more enjoyable. It’s engaging.”
” Individuals are our essential possession. That’s the distinction in why individuals pick 3, due to the fact that our individuals do a great task of informing consumers about the brand name. They definitely comprehend where a client is originating from. Now this finding out platform is going to allow them to do that much more.”
Craig Miller, Head of Area 3 UK,
” There has actually never ever been a more vital time for us to make certain that we stick out from a client experience perspective. The environment that we operate in, the world that we reside in is now so, so various and consumers have actually never ever remained in more requirement of assistance.”
Rosie Deakin, Strategic Account Supervisor– Customer Europe, Attensi included;
” 3 UK is blazing a trail in both the telecom sector and in staff member engagement, so we are happy they picked Attensi to train their groups who are spread out throughout the UK. By embracing our simulated gamification platform and for that reason by making training enjoyable, 3 UK groups are challenging each other to win the greatest conclusion rating. This is just great news for 3 UK as their groups have the ability to handle concerns and inquiries in their quick paced functions and for the staff members who are delighting in a complete proficiency in their work. We eagerly anticipate our continuous deal with 3 UK to guarantee their group is the very best in their sector.”
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NOTES TO EDITORS
About Attensi
Attensi is an international leader in game-based and simulation training with workplaces in Oslo, London, Perfume, Stockholm and Boston. Attensi services are empowering individuals and organisations to end up being remarkable in 150+ nations in 50+ languages and 60M+ playthroughs.
About 3 UK
3 UK introduced in 2003 as the UK’s very first 3G just network. Today 3 UK is a connection business that links individuals to individuals, individuals to things and things to things and has 10.3 million consumers.
Our network today covers 99% of the UK population and we bring 29% of the UK’s mobile information traffic.
3 UK introduced 5G in August 2019, and has actually been identified by Ookla as having the UK’s fastest 5G network.
3 UK is a happy partner of Samaritans, where it will utilize the strength of its network and innovation to link 1 million individuals to psychological assistance.
3 Finest Wholesale Partner at the Mobile Market Awards and Host Operator of the Year at MVNO World Congress.
3 UK becomes part of the CK Hutchison Holdings Ltd group of business which has mobile operations in 11 nations. We use more than 4,800 individuals throughout our workplaces in Reading and Glasgow and our 297 retailers.